Policies

Clear, customer-first policies for Elite Furniture Cincinnati.

Delivery & Assembly
Fast local delivery is available on in-stock items. We'll text you a confirmed delivery window after you reserve or purchase. Assembly and haul-away are available upon request; fees are quoted upfront before we schedule.
Returns & Exchanges
Clearance and special-order items are final sale. For eligible items, requests must be made within 48 hours of delivery, and items must be unused and in original condition. Delivery fees are non-refundable once service is scheduled.
Warranty
Most items include the manufacturer's standard warranty; we'll share the exact coverage at purchase. If an issue arises, contact us first—we'll help facilitate repair or replacement with the supplier.
Financing
Financing is provided by our partners. Approvals typically take under two minutes; bring a valid ID and income source for quick decisions. Review current financing terms before you apply.
Privacy
We use your information only to process orders, schedule delivery, and provide updates. We do not sell customer data. Text consent can be withdrawn at any time by replying STOP.